Privacy Policy
Version: 1.0.0
Effective Date: April 1, 2025
Welcome to xplex. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you access or use our services.
1. Who We Are
xplex is a live multi-streaming platform operated by a registered business in Bangalore, Karnataka, India. This policy governs the data practices of xplex in connection with its website, mobile application, and associated services (“Platform”).
2. Information We Collect
When you interact with xplex, we may collect the following categories of data:
- Account Information: Name, email address, authentication and streaming credentials etc.
- Usage Data: Log data, device identifiers, IP address, session duration, interactions, and analytics may be retained for up to 3 months as required by applicable law or for resolving disputes, fraud prevention, or auditing purposes.
- Streaming Content: xplex does not retain any audio/video you stream through the platform. We may retain some metadata for service features and quality of life improvements.
- Payment Information: When you purchase a subscription, the payment is processed by our secure transaction partner. xplex does not store your payment details.
3. How We Use Your Information
We use your data to:
- Deliver and improve the services and features of xplex.
- Manage subscriptions, process transactions, and provide customer support.
- Send you service announcements, updates, and promotional content (you may opt out at any time).
- Monitor usage to prevent misuse and enhance security.
- Comply with legal obligations.
4. Data Deletion and Account Termination
You can delete your account at any time via your account settings or by contacting us. Upon deletion:
- Your profile and streaming data will be permanently removed from our active systems.
- Certain logs or backups may be retained for a limited period as required by law or legitimate business purposes.
5. No Sale of Personal Data
xplex does not sell, rent, or trade your personal data to third parties.
6. Data Security
We use industry-standard security practices to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is completely secure.
7. Cookies and Tracking Technologies
xplex may use cookies and similar tools to:
- Maintain your session and preferences.
- Understand user behavior and improve platform performance.
- Provide a tailored user experience.
You can manage cookie preferences in your browser settings. We refrain from using third-party cookies or trackers to the best of our abilities, without degrading service delivery.
8. Children’s Privacy
xplex is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have unintentionally collected such information, please contact us.
9. International Data Transfers
If you access xplex from outside India, your information may be transferred to, stored, and processed in India or other countries where we or our service providers maintain facilities. By using xplex, you consent to such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above and notify you of material changes via email or the platform. We encourage you to review this Policy regularly. Continued use of xplex constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
For any questions, requests, or complaints related to your privacy or this policy, contact us at contact@xplex.me